Terms of Use for Creators

1 · Provider and scope

The provider of the SANCTUM platform (mysanctum.space) is:

Silvana Maria Concilio
Thomasstraße 8
3032 Eichgraben
Austria
Email: support@mysanctum.space

These terms of use apply to the use of SANCTUM by creators (also called “hosts” in the app). The offer is aimed exclusively at businesses within the meaning of section 1 of the Austrian Consumer Protection Act (KSchG), i.e. creators who offer their services commercially or on a self-employed basis. Consumers are excluded from the contract. Conflicting or deviating terms of the creator do not apply, even if we do not expressly object to them.

2 · Services

SANCTUM provides creators with a platform to run their offering. Depending on the stage of development, this includes:

• the Studio with sessions, bookings, offers and products, as well as public creator pages,
• the Instagram connection, the Creator DNA and the strategy,
• drafts of posts and content, and automations that send predefined texts,
• the Sanctum Assistant as an inbox for Instagram messages and comments, in which the creator writes replies themselves and sends them unchanged,
• the connection to ChatGPT and Claude (MCP),
• live sessions.

We describe features but do not guarantee reach, revenue or any other commercial success. SANCTUM is under continuous development (beta phase): features may change, be added or be discontinued. We may change and further develop features within reasonable limits, provided the purpose of the contract is preserved and the change is reasonable for the creator.

3 · Conclusion of contract and provisional account

Through “Start free with Instagram” we create a provisional account. It is deleted automatically after 7 days if it is not secured (email address and code). During this time we publish or send nothing; details are in the Privacy Policy, section 3.

The contract for paid use is concluded when the creator subscribes in the app. There is only one single offer (one subscription), no other plans.

4 · Fees, term and termination

The fee is 34 euros per month. The price shown in the app at the time of subscription, including the indication regarding VAT, is decisive.

There is only this one contract with a monthly term. It renews for a further month each time unless terminated. The creator may terminate at any time effective at the end of the current calendar month, in text form by email to support@mysanctum.space or, where available, in the app. Payment is made monthly in advance via the payment method offered in the app.

We may change the fee only by notice in text form received by the creator at least 30 days before it takes effect. The creator then has a special right of termination effective when the change takes effect.

If the creator is in default of payment, we may block access after a prior reminder and a reasonable deadline (see clause 13).

5 · Guest payments and SANCTUM’s role

Creators sell their offers independently and in their own name. Guests’ payments go directly through the creator’s PayPal account or by bank transfer, the receipt of which the creator confirms themselves.

SANCTUM is neither the seller nor a party to the contract between creator and guest, is not a payment service provider and does not receive guests’ funds. SANCTUM retains no commission and pays nothing out: there are no payouts and no pool. The creator pays only the subscription under clause 4.

The creator is responsible for their prices, the description of their services, their own imprint and information obligations, withdrawal information, invoices, and taxes and levies.

6 · Instagram and Meta

The creator connects only their own account or an account they are expressly authorised to use. They comply with the terms of use and platform rules of Meta and Instagram.

SANCTUM is not affiliated with Meta. We are not liable for restrictions, blocks, loss of reach or changes in functionality caused by Meta or by changes to the interface. The creator can disconnect the connection at any time in the settings.

7 · AI features and automations

Results of the AI features are suggestions and may contain errors. The creator reviews them before releasing them and is responsible for everything they confirm or have sent through automations. Automations are set up by the creator only. The creator can take over any conversation at any time (human takeover); automations then pause for that person. AI features work with the creator’s own content; messages and comments of guests are not sent to AI services (see the privacy policy).

The creator is solely responsible for ensuring that the automatic replies they have set up comply with the statutory notice and consent requirements that apply to them.

The creator does not use the features for unlawful messages, spam or deception. For processing by AI service providers, see the Privacy Policy, section 4.

8 · Content and rights

The rights to the creator’s content remain with the creator. The creator grants SANCTUM a non-exclusive right, limited to the term of the contract, to store, process and display the content in order to operate the platform and to process it with AI service providers as described in the privacy policy.

The creator warrants that they hold the necessary rights to the content they upload, in particular copyright and related rights in music and tracks, images and texts, as well as the personality rights of persons depicted. On first request they indemnify SANCTUM against third-party claims, insofar as they are responsible for the underlying infringement.

Infringements can be reported via the copyright report page or by email to support@mysanctum.space.

9 · Obligations and prohibited use

Not permitted are unlawful, discriminatory or violence-glorifying content, spam, misuse of automations or interfaces, circumvention of technical restrictions and passing access credentials to third parties.

Special rules for somatic and spiritual offerings. SANCTUM is used for sessions such as breathwork, sound or Innerdance. The creator makes no healing promises and does not advertise in a way that violates the German Medicinal Products Advertising Act (Heilmittelwerbegesetz, HWG) or other health and advertising rules. Sessions do not replace medical or therapeutic treatment. The creator informs participants about personal responsibility and possible risks and is responsible for conducting their sessions and for the suitability of their participants.

10 · Data protection

How we process data is set out in the Privacy Policy.

Insofar as SANCTUM processes personal data of guests on behalf of the creator, the parties will conclude a separate data processing agreement under Art. 28 GDPR. Until then, SANCTUM processes this data only in accordance with the creator’s documented instructions and only to provide the services.

11 · Availability and support

We do not promise fixed availability. Maintenance work is possible. Outages of third-party services (Meta, Supabase, hosting, AI providers, PayPal, Daily) are beyond our control.

The creator can reach support by email at support@mysanctum.space. Legal and contractual notices go to support@mysanctum.space.

12 · Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the Product Liability Act and insofar as we have given a guarantee.

In the case of slightly negligent breach of essential contractual obligations (obligations whose fulfilment makes proper performance of the contract possible in the first place and on whose observance the creator may regularly rely), liability is limited to the foreseeable damage typical for this type of contract, and to a maximum of the fees paid in the 12 months before the damaging event. Otherwise we are not liable for slight negligence.

We are liable for loss of data only insofar as the creator has backed up their data themselves to a reasonable extent and the damage would have been avoidable with such a backup.

13 · Blocking and termination

The creator may terminate under clause 4. The right of both parties to terminate extraordinarily for good cause remains unaffected.

In case of breaches of these terms or default of payment we may temporarily block access. We notify the creator of the breach beforehand and set a reasonable deadline, except where there is imminent danger.

After the end of the contract we delete the creator’s data within 30 days, unless a retention obligation applies (Privacy Policy, section 7). Before the end of the contract the creator can request their own data by email to support@mysanctum.space; there is currently no export in the app.

14 · Changes to these terms

We may change these terms. We notify changes in text form (by email or in the app) at least 30 days before they take effect. The change is deemed accepted if the creator does not object within this period. The notice expressly points out this consequence. The creator also has a special right of termination effective when the change takes effect.

15 · Final provisions

The law of the Republic of Austria applies, excluding the UN Convention on Contracts for the International Sale of Goods. Where permitted, the place of jurisdiction is the provider’s registered seat (see the legal notice).

Should a provision be invalid, the remainder of the contract stays in force. Amendments and additions require text form; this also applies to waiving this text-form requirement.